Returns & Refunds

What can be returned

Sealed, unopened packs can be returned within 7 days of delivery if the item is damaged, expired, incorrect, or the seal is broken on arrival.

For hygiene and safety reasons, opened medicine packs cannot be returned.

How to raise a return

Write to team@sanatanayurveda.com within 7 days with your order number and a photo of the pack and batch code. We will arrange a pickup where serviceable.

Refunds

Approved refunds are issued to your original payment method within 5–7 working days, or to your Sanatan Wallet immediately if you prefer.

Cashback earned on a refunded order is reversed. COD charges are refunded only where the fault was ours.

Consultation refunds

You are refunded the full consultation fee if the doctor does not attend a booked consultation, does not respond within the response window shown at booking during an active consultation, or does not issue a consultation summary.

To claim, write to team@sanatanayurveda.com with your booking ID within 7 days. Approved consultation refunds are issued within 5–7 working days to your original payment method, or immediately to your Sanatan Wallet.

[Decision pending: whether a patient who does not attend a booked consultation is refunded.]

Cancellations

Orders can be cancelled free of charge any time before dispatch, from Order History in your profile.